Our Terms & Conditions
What you need to know
The following T&C’s apply to the use of the Completely Conkers Website or by purchasing from Completely Conkers. By accessing our website www.completlyconkers.co.uk you agree to be bound by the terms and conditions which are set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this Website.
Completely Conkers refers to the Registered Trade Mark “Completely Conkers” which is owned by Withey Grove Limited, whose registered office is 32-36 Chorley New Road, Bolton, BL1 4AP. Company registration number : 10990491 and VAT number: 2802 711 24
Completely Conkers was inspired by ‘Conker’ our missing little dog. We are passionate about helping owners and other organisations to spread the word about their missing loved ones, and to do everything we can to help re-patriate lost dogs. In support of this worthy cause, we pledge that 5% of all profits generated from the sale of Completely Conkers dog care products will be donated to charitable causes associated with lost dogs.
- Buyer refers to you the customer placing an order.
- Conditions means the terms and conditions set out in this document.
- Delivery means the delivery of any goods.
- Goods means the articles supplied and displayed for sale on the website.
- Website refers to the website located at completelyconkers.co.uk or any subsequent URL which may replace it.
Material on this Website is protected by copyright which is owned by Withey Grove Limited. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.
The trade marks, logos, and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Withey Grove Limited and are protected by UK and international trade mark laws.
All orders for Goods shall be subject to these Conditions. Any variation of these Conditions shall be inapplicable unless agreed in writing by Completely Conkers. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We must receive full cleared payment for an order before we dispatch the Goods. You can pay using any major credit or debit card. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.
All prices shown are inclusive of VAT at current rates. All prices shown are exclusive of Delivery charges. The total cost of your order is the price of the Goods ordered and Delivery charges as set out in the Delivery and Returns section of our Website. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. No contract will be formed unless and until Completely Conkers accepts the Buyers order. Acceptance will be deemed to have occurred when Completely Conkers sends confirmation by email to the Buyer, or if earlier Completely Conkers dispatches the Goods.
If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this. Our cancellation and return procedures are set out below
Goods and Services:
We try to keep our Website as up to date as possible, however descriptions of Goods and prices appearing on this Website at a particular time may not always reflect the position exactly at the moment you place your order.
Delivery of Goods:
We cannot accept any liability whatsoever for delayed Delivery caused by any third party. We specify the method and address for Delivery when you make your order. Risk of damage or loss of the Goods passes to you on Delivery. Postage for UK mainland is £2.80 Royal Mail 2nd Class. Other postal areas will be more expensive.
Completely Conkers will be responsible for any losses you suffer as a result of us breaching these Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Completely Conkers does not limit in any way its liability by law for death or personal injury caused from its own negligence or breach of duty.
We will issue refunds or exchanges provided you notify us by email within five (5) working days of Delivery. We will re-fund or exchange provided we are satisfied that tamper seals remain in place (where applicable) and the Goods are in a re-sellable condition. We cannot refund any postage costs incurred. If we choose to send you replacement Goods in exchange before you have returned the original Goods you must return the original Goods within 30 days of receiving the replacement Goods. If you fail to do so we reserve the right to charge the price of the replacement Goods to the payment card used for the original order. Please email firstname.lastname@example.org and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected).
Third Party Links:
We are not responsible for the content of any website pages or any other websites linked to or from our Website
Queries relating to these T&C’sand general queries can be made through the website by contacting email@example.com or by post to Completely Conkers C/O Withey Grove Limited, 32-36 Chorley New Road, Bolton, BL1 4AP